Refund policy

Returns & Exchanges

Last Modified: May 23,2024

We will gladly accept returns or exchanges of eligible Products, subject to the terms and conditions below (the "Standard Return Policy").

To submit a return or exchange request, please contact us at returns@GeorgiasLocoCocoa.com.

• Returns/exchanges must be initiated within 14 days of purchase. Unless otherwise stated by us, returns/exchanges initiated after such 14-day period will not be accepted.
• To be eligible for return, all items must be in their original condition—unused and in their original packaging. Items not in this condition will not be accepted.
• So that we can improve our customer experience, you may be asked to provide an explanation as to why you are requesting a return/exchange. If you receive a defective or damaged item, you will be asked to provide a photo of the defect/damage.
• Once you initiate a return/exchange, we will send you a prepaid shipping label to affix to your return/exchange package.
• When packing your return or exchange, please use the original packaging and ensure that only the items listed on your return/exchange label are included in the package. Do not include other items.
• Once your item(s) reach our warehouse, your eligible refund or exchange will be processed within 7 business days.
• If you receive a refund for a returned item, the cost of return shipping will be deducted from your refund.
• Sale items and Products awarded or obtained relating to a Promotion may not be eligible for return/exchange.
• Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
• We can only process returns and exchanges for items purchased directly from us. If you purchase our Products from another retailer, please contact them directly for a return or exchange.

3.     Have Questions?

Please reach out to us at returns@GeorgiasLocoCocoa.com for any questions about shipping, returns, or exchanges.